Terms of service

MR DOWS ("we", "us", "our") operates this website. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service, including any additional terms, conditions and policies referenced here or available by hyperlink. These terms apply to all users of the site, including browsers, customers, merchants and content contributors. If you do not agree to these terms, please do not access the website or use our services.

1. About us

This store is operated by Dowswell Textile Solutions LLP under its brand "Mr.Dows".
Mr.Dows is a trademark of Dowswell Textile Solutions LLP.
Address: Unit-210, Tower-T3, Golden I, Techzone-4, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh 201306, India. GST No: 09AAYFD8030F1Z3. Contact: info@mrdows.com, +91 92891 68303 (support 24/7).

2. Online store terms

By agreeing to these terms, you confirm you are at least the age of majority in your state, or have given consent for your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose, violate any laws in your jurisdiction, or transmit any worms, viruses or destructive code. A breach of these terms may result in immediate termination of your services.

3. Products & pricing

All prices are in Indian Rupees (INR) and inclusive of GST unless stated otherwise. Products may be available in limited quantities subject to stock. We make every effort to display product colours and prints accurately, but screens may not reflect exact colours. Prices and services may change without prior notice, and we are not liable to you or any third party for such changes. We reserve the right to correct pricing errors and to refuse or limit orders at our discretion.

4. Orders & payment

Your order is an offer to purchase; it is accepted when we dispatch the products. We may refuse or cancel any order (e.g. suspected fraud, pricing error, stock unavailability) — any amount paid will be fully refunded in such cases. Payments are processed through secure third-party payment gateways; we do not store your card details.

5. Shipping, returns & refunds

Shipping is governed by our Shipping Policy. Returns, replacements and refunds are governed by our Return & Refund Policy. For hygiene reasons, opened or used innerwear cannot be returned; replacements/refunds are provided for damaged, defective or wrong items.

6. Accuracy of information

Information on this website is provided for general purposes and may occasionally contain errors or omissions. We reserve the right to correct inaccuracies and update content at any time without prior notice. Please re-confirm important information before relying on it.

7. Intellectual property

All content on this website — including the Mr.Dows name, logo, designs, prints, images and text — is the property of Dowswell Textile Solutions LLP or used under licence. The "Mr.Dows" brand name and logo are trademarks of Dowswell Textile Solutions LLP. You may not duplicate, copy, sell or resell any part of the website or its content without our written permission.

8. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of a purchase is limited to the amount paid for that order. We do not warrant that the products, services or information will meet your expectations. Nothing in these terms limits your statutory rights under the Consumer Protection Act, 2019.

9. Governing law & jurisdiction

These terms are governed by the laws of India. Courts at Gautam Buddha Nagar, Uttar Pradesh shall have exclusive jurisdiction.

10. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are:

Name: Saubhagya Rishabh
Designation: Grievance Officer
Email: info@mrdows.com
Phone: +91 92891 68303
Address: Unit-210, Tower-T3, Golden I, Techzone-4, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh 201306, India

Complaints will be acknowledged within 48 hours and resolved within 30 days of receipt.

11. Changes to these terms

We may update these Terms of Service from time to time by posting updates on this page. The version published at the time of your order applies to that order. Continued use of the website after changes constitutes acceptance of the revised terms.